Live Retail Ltd
Premium e-commerce built on technology, logistics excellence, and live customer engagement — delivering trusted experiences for customers and brand partners.
Shopping with us
Shopping with Live Retail should feel simple, secure and dependable. Here is what you can expect.
- Authentic products – Genuine UK specification items with correct plugs and certification. No grey imports.
- Fast, reliable delivery – Orders ship from UK-based stock using premium carriers with tracking.
- Premium delivery partners – Consumer deliveries are dispatched with trusted brands including DPD, FedEx, DHL and Royal Mail.
- Clear guarantees – Minimum 2-year guarantee on all items, supported by manufacturers.
- Hassle-free returns – 14-day no-questions-asked returns with clear steps and fast refunds.
- Try at home where offered – Up to 90-day home trial on selected products.
- Real help from real people – UK-based support via chat, WhatsApp, phone and video.
- Transparent pricing – VAT-inclusive pricing with no surprises at checkout.
- Secure checkout – Encrypted payments and respectful handling of your data.
Delivery options may vary by product and destination — full details are shown at checkout.
Singer Sewing Outlet
Singer Sewing Outlet is a flagship brand within Live Retail’s portfolio, serving the UK sewing community with a trusted, service-led experience. As a retail partner working directly with the Singer brand, we combine genuine UK-spec product ranges with responsive customer support and fast fulfilment.
What sets it apart
- Expert pre-sales guidance via live chat, WhatsApp, phone and video.
- Genuine UK-spec products with reliable, fast fulfilment.
- Robust after-sales support and clear guarantees.
Our Approach
We make online retail feel human. Customers can speak to specialists via 💬 live chat, 📱 WhatsApp, ☎️ phone and 🎥 video — supported by systems designed to move quickly, communicate clearly and resolve issues properly.
We serve consumers, businesses, and the education sector — delivering tailored solutions with the same focus on trust, service and reliability.
About Us
Live Retail is an industry-leading e-commerce operator bringing modern technology to sales, customer service and fulfilment. We build premium shopping experiences designed to convert, deliver and retain.
By connecting teams and data in real time, we reduce friction for customers, improve speed and accuracy behind the scenes, and keep standards consistently high as we scale.
What we focus on
- Technology-led sales – Smarter workflows and live engagement that help customers choose with confidence.
- Service that resolves – Fast, knowledgeable support with full visibility of orders, stock and history.
- Operational excellence – Strong fulfilment processes and carrier integrations to protect delivery performance.
- Trust & long-term value – Clear guarantees, transparent policies and aftercare that builds loyalty.
The goal is simple: quality products, clear communication, and support that feels personal.
Live Flow Platform
Live Flow is our in-house operations platform that unifies sales, service, logistics and warehouse management in one place — enabling faster decisions, fewer errors and consistent execution.
Operations
- Grouped orders (by customer, carrier, SLA)
- Returns & exchanges workflow with RMA
- Purchase orders & goods-in with put-away
- Exception handling (back-orders, splits, merges)
Fulfilment
- Carrier API integrations (labels, tracking, rules)
- Multi-warehouse & drop-ship routing
- EDI for direct fulfilment to partners
- Pick optimisation by wave/batch
Data & Visibility
- Live stock by location with cycle counts
- Operational dashboards & reports
- Customer timeline (orders, comms, cases)
- Export layers for BI & finance
Trust & Security
- Role-based access controls
- Audit trails on key actions
- Encryption in transit & at rest
- Backups & disaster-recovery plan
Contact
Live Retail LtdUnit 1 Sunderland Estate
Church Lane
Kings Langley
WD4 8JU
Tel: 020 3675 8484
Email: hi@liveretail.co.uk
Web: liveretail.co.uk